Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
If an item has a & so are you tag attached, it must be returned with the tag in its original position.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
USA NATIONWIDE POLICY
The return process must be commenced within 5 days. Please email cristina@soareyoupdx.com to initiate your return.
The buyer is responsible for all shipping charges and the item should be sent tracked and insured within 7 working days.
INTERNATIONAL RETURNS
The buyer is responsible for all shipping and customs charges and the item should be sent tracked and insured within 7 working days.
International returns are at the expense of the customer. We are not liable for lost returns, under any circumstances. We recommend using a shipping courier with tracking services to ensure the shipment of your return. Please email cristina@soareyoupdx.com to initiate your return.
Once your return has been received and checked, please allow 2-5 business day for your refund.
